National Grievances Service

  • Complete G to C interface for providing seamless services to submit grievance by citizens.
  • Provides single window common interface to the citizens for submitting their complaints.
  • System forwards the complaints to appropriate authority and keeps the user informed about its progress.
  • Call centre services are integrated.
  • All submitted grievances are monitored at higher level.
  • Monitor complaints filed by citizens for quick and definite resolutions Complainant can monitor the progress of resolution and track the status.
  • SMS based information system for communicating with complainant and the officers responsible for resolution.
  • Analysis on complaints recorded for election process improvement.
  • Facility of accepting images and video along with complaints filed.